FAQS + SHIPPING & RETURNS
FAQs + SHIPPING & RETURNS
Everything you need to know before placing your order. ♡
Welcome to The Juwelry Box! Every piece is made with care, creativity, and intention. Because many of our pieces are made to order, please review the information below before purchasing.
♡ GENERAL FAQs
Are your pieces made to order?
Yes! Most pieces are made to order specifically for you. Please allow the listed processing time before your order ships.
When will I receive tracking?
You will receive tracking information once your order has been completed and shipped.
Please note: Processing time and shipping/transit time are separate.
Can I change or cancel my order?
Once an order has been placed, changes or cancellations are not guaranteed. Please contact us as soon as possible if you need to make a change.
💎 NOSE RING ORDERS
Processing Time: 7–14 Business Days
Your nose ring is made, inspected, cleaned, packaged, and prepared for shipment during this timeframe.
The 7–14 business days refers to processing time only. It does not include the time your package spends in transit.
Can I return or exchange my nose ring?
Due to hygiene and safety, all nose ring sales are final.
We do not accept returns or exchanges on worn jewelry.
Please make sure you select the correct style, size, and specifications before completing your purchase.
What if my nose ring arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos of the item and packaging.
If we made an error or your item arrived damaged, we’ll work with you to make it right.
Please do not wear the item before contacting us about a potential issue.
✨ CUSTOM COMMISSIONS
Have an idea that you want brought to life?
Our custom commission service allows you to collaborate with us on a one-of-a-kind piece designed specifically for you.
Processing Time: 3–6 Weeks on Average
Custom pieces require additional time because the process may include:
Concept Development → Consultation → Digital Design → Revisions → Production → Finishing → Quality Control → Packaging → Shipping
The 3–6 week timeline begins after your commission has been approved and the required payment/deposit has been received.
Some projects may take longer depending on:
- Design complexity
- Size of the piece
- Materials
- Number of revisions
- Production method
- Finishing requirements
You’ll receive an estimated timeline before production begins.
♡ HOW DOES A CUSTOM COMMISSION WORK?
01 — SUBMIT YOUR IDEA
Tell us what you’re dreaming up! Send references, colors, words, logos, measurements, inspiration, or anything else that helps communicate your vision.
02 — CONSULTATION + QUOTE
We’ll review your idea and determine what’s possible. You’ll receive pricing and an estimated timeline.
03 — DEPOSIT / PAYMENT
A required deposit or payment must be received before work begins.
04 — DESIGN
Your concept is digitally designed and modeled.
05 — APPROVAL
When applicable, you’ll receive a design preview for approval before production.
06 — PRODUCTION
Your piece is created using the appropriate production methods, which may include 3D printing, fabrication, casting, painting, finishing, and/or other techniques.
07 — QUALITY CHECK
Your finished piece is inspected, cleaned/finished as applicable, and prepared for shipment.
08 — SHIPPED TO YOU ♡
Once your order ships, you’ll receive tracking information.
↩️ CUSTOM RETURNS + CANCELLATIONS
Because custom commissions are created specifically for you:
Custom commission sales are final.
We do not accept returns or exchanges due to a change of mind, change in preference, or dissatisfaction with a design that was approved by the customer.
Can I cancel my custom order?
You may request a cancellation before work begins, but cancellation is not guaranteed once your project has entered the design or production process.
Deposits become non-refundable once work has begun.
If a custom piece arrives damaged or there is an error on our part, please contact us within 48 hours of delivery with photos so we can review the issue.
📦 SHIPPING INFORMATION
Your processing time is not your shipping time.
Once your order has completed processing, it will be shipped and tracking information will be provided.
Please make sure your shipping address is correct before placing your order.
The Juwelry Box is not responsible for:
- Carrier delays
- Lost or stolen packages after confirmed delivery
- Incorrect addresses entered at checkout
- Delays caused by circumstances outside of our control
If you entered the wrong shipping address, please contact us as soon as possible. We will do our best to assist, but changes cannot be guaranteed once an order has shipped.
🧼 JEWELRY CARE
To keep your jewelry looking its best:
♡ Keep jewelry clean and dry.
♡ Avoid harsh chemicals, perfumes, lotions, and unnecessary exposure to moisture.
♡ Store your jewelry in a safe, dry place when not being worn.
♡ Handle delicate pieces with care.
♡ Follow any care instructions provided with your specific piece.
Please remember: Jewelry is meant to be enjoyed, but proper care will help extend its appearance and longevity.
⏰ QUICK TIMELINE GUIDE
NOSE RINGS
7–14 Business Days Processing
CUSTOM 3D CREATIONS
3–6 Weeks Average
CUSTOM JEWELRY
3–6 Weeks Average
GRILLZ
Coming Soon ♡
Custom timelines may vary depending on the complexity of the project.
♡ BEFORE YOU ORDER
By placing an order with The Juwelry Box, you acknowledge that you have reviewed our processing times, shipping information, and return/cancellation policies.
Every piece is created with intention, and we truly appreciate your patience while we bring your order to life.
Thank you for supporting The Juwelry Box and a small creative business.
With love,
JU ♡
The Juwelry Box
